How about After-Sale service?

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Accepted Answer

How about After-Sale service?

1. Replace the new machine - If within 30 days of receiving the goods (* Take the date of receipt of the goods logistics as the actual date of receipt), it is found that the machine is not working properly (except for non-human or other malicious acts), we replace the new machine for free.

2. Damage to the goods - If on the day of receipt of the goods (* Take the date of receipt of the goods logistics is the actual receipt date), the appearance damaged is founded, please take the photo or video and send it to our staff at the first time, we can help you find the corresponding logistics to compensate;

3. Warranty - The mainframe of all our machines provides a 13-month warranty and free replacement of accessories within 6 months. (*Except for non-human or other malicious acts)

For specific product warranties, please refer to your quote/invoice. We consider that you need to provide customers with a one-year warranty after purchase, so our company will provide you with more than one month of inventory time, reducing your stress. I hope this will give you peace of mind and confidence to work with us on a regular basis.

(*Because there are a large number of shipments and purchases every day, we regret that we cannot accept the return of the wrongly ordered item or the wrong part number. If special exceptions are approved, the restocking fee will be assessed.

If you have any questions, please contact us at garywoo@aesmedlaser.com.)